White Papers

ABSTRACT: Operational Excellence has become the umbrella adopted by organizations to refer to the thrust for improved efficiency or productivity. Many organizations have taken to establishing Operational Excellence (OE) functions and large scale programs to govern, design, implement and nurture operational excellence. Others have taken a more scaled down approach and focused on individual projects and initiatives. However, regardless of the model being utilized, most of us are aware from literature and personal experience that the right leadership behaviour is a critical factor for success.


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