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If you are serious about your people, give us a call.

We build strong partnerships with our clients, working with them over the long term to align their people to business strategy. We unify culture and create the conditions for people to develop the competencies required to drive results.

If you have heard good things about The Refinery or are intrigued to get to know us a little better, we have some ways that we can start working together. The following offerings are designed to allow us to get to know each other and they typically require lower investment – they are focused on making an immediate impact, as well as demonstrating the potential of a longer term partnership.

Organizations accomplish miraculous feats and it is through organizations that we tackle some of the biggest, most complex challenges we face as a society. This has never been more prevalent than now as we enter 2017. A pivot point in the life cycle of any organization is when its members are no longer working as one team. As organizations grow, they need to divide and conquer to handle complexity, reap economies of scale, and continue to be productive and profitable. Continue reading

Whether you are looking to create a purpose driven culture, improve engagement in the workplace, or make your firm a great place to grow, it starts with identifying the right priorities and approach for your People Strategy. The Refinery is offering the opportunity for senior HR professionals to sit down with our seasoned strategists to build your ideal people strategy. This could be used to review and enhance an existing strategy or as a stepping off point for a new strategy. Continue reading

In business today, there is a growing need to provide solutions for problems never experienced before. Or… to create new approaches to existing markets to remain current. Or… to generate new ideas faster, to get out ahead of the competition and open new markets. We all know this – it’s painfully obvious to any business leader. So why do so many companies continue to stumble with manifesting true innovation?  Continue reading

Making changes is easy – bringing people with you is hard! In today’s VUCA world, change is an everyday part of business. Organizations that are good at change are able to quickly align people around new ways of working in response to opportunities or threats. Those that master it build resilience and an enduring competitive advantage. Continue reading

Initially, career success is often built on a high level of technical competence that is leveraged to manage a functional area or department. As an individual moves up to the executive level, their scope of responsibility increases beyond their specific area of expertise. Complexity also expands as relationships and activities require attention across a broader spectrum. To succeed, executives need to employ new ways of leading and let go of the behaviours that no longer serve them. Continue reading

Google “cost of conflict in the workplace” and you’ll receive in excess of 28,000,000 results. The reason is straightforward: conflict is an everyday occurrence, and it’s expensive!  In Canada and the US, employees average 2.5 non-productive hours per week due to conflict (2008 CPP Global Human Capital Report). Compound this with a world where people increasingly need “more hours in a day” and the cost of conflict has a significant economic impact on business.  Continue reading

As the pace of change escalates, organizations simultaneously face a mounting inability to predict what those changes will be. In other words, what got you here won’t get you there. Welcome to the VUCA world. Increasingly, Volatility, Uncertainty, Complexity, and Ambiguity throw wrenches into our best laid plans. Best practices based on the “tried and true” no longer work.  Continue reading


Our website is getting a major update in Fall 2018 with a fresh new look and exciting content.

Thank you for your patience, and stay tuned!